Privacy Policy

What information do we collect?

Information you provide: When ordering on this site, registering for an account, or using our online services, you may be asked to enter your name, email address, mailing address, phone number, or other details. Credit card orders are processed through 3rd parties such as Stripe, Inc. or PayPal; no credit card numbers are stored on Lunaverus servers.

User Content (Online Transcription Service): When you use our web-based transcription services, we collect and store the content you submit, including audio files, video files, text, and other media ("User Content"). We also store the transcripts, file settings, user actions and modifications, and output generated by our system from this content.

Automatic Data Collection: When you access our website or use our online services, we automatically collect certain information about your device and usage, including:

• Device Information: We collect information about the device you use to access the Service, including the hardware model, operating system and version, and browser type.
• Log Data: Our servers automatically record information including your IP address, browser type, referring URLs, date and time of your visit, and how you interact with the site.
• Usage Data: We collect data on how you use the site, such as features used, time spent on pages, and buttons clicked.
• Location Data: We may derive your approximate location (e.g., city or country) from your IP address to prevent fraud, manage compliance, and customize the service.

Desktop Software Specifics: When using our downloadable desktop software, information about the hardware and operating system of the computer may be collected in order to create a license unique to that computer and to prevent copying of licenses from one computer to another. Unique hardware or software IDs may also be sent by the software to the Lunaverus server whenever the software checks for updates, sends bug reports, sends user feedback, or checks for the expiration of the software trial. You can disable automatic checks for updates under "Preferences" in the AnthemScore file menu. Bug reports are never sent automatically--only when the user specifically grants permission after a program crash occurs. User feedback is always voluntarily submitted by the user through the program, website, or by email. In addition, we may collect data on the frequency and usage of specific software features in order to improve the software. You can opt out of feature usage reporting by unchecking the "Send usage information" box under "Preferences" in the AnthemScore file menu.

When do we collect information?

We collect information from you when you register on our site, place an order, transcribe audio, change settings, make edits to a transcription, make a purchase, subscribe to a newsletter, enter information on the site, send feedback, use our software.

How do we use your information?

Any of the information we collect from you may be used in the following ways:

• To Provide the Service: To process transactions, manage your account, and perform the transcription services requested (processing your audio files).
• To Improve Our Services: We use collected data, including usage patterns, to analyze trends, fix bugs, and improve our services.
• Personalization and Marketing: To personalize your experience and send you periodic emails regarding your order or other products and services.
• Safety and Compliance: To detect and prevent fraud, abuse, or security incidents, and to comply with legal obligations.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. All transactions are processed through a gateway provider and no credit card numbers are stored or processed on our servers.

Do we use 'cookies'?

We use cookies for basic website functionality like logging in and authorization. We do not use cookies that track users across multiple websites.

Data Sharing and Third Parties

No Sale of Data: We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information for their marketing purposes.

Service Providers and Affiliates: We may share your information with trusted third parties, affiliates, and service providers who assist us in operating our website, conducting our business, or serving our users (such as cloud hosting providers, payment processors, and music software service providers).

Legal Requirements: We may release information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

California Online Privacy Protection Act

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. Users can visit this site anonymously. You are able to change your personal information by sending us an email or support ticket.

COPPA (Children Online Privacy Protection Act)

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Changes to our privacy policy

If we decide to change our privacy policy, we will post those changes on this page within 1 business day.

Contacting Us

If there are any questions regarding this privacy policy you may contact us by sending an email to support@lunaverus.com.

This policy was last updated on 2025-12-20.