Be sure to check the documentation for instructions and screenshots.
What do I get when I purchase?
When you download the program, you get the full set of features as a 30 day trial. After 30 days it will stop working. By purchasing, you can use the program forever and it will no longer require an internet connection to run. You also get 1 year of software updates at no extra charge, starting from the time you purchase (not from when you use the activation key). After that, you can purchase another year of updates. The price will be less than the cost of a new activation key. There are no automatic charges--if you don't want further updates you can simply do nothing and your current version will continue to work.
Can the program separate out vocals/instruments?
Currently, no instrument detection occurs. All notes get written to the same part.
Can I get just the bass clef or treble clef notes?
In AnthemScore, if you click
"File > Save As" there are options for changing the octave or removing notes that lie outside a custom range. See details in the documentation.
Can I do anything to improve the accuracy?
Modifying the audio of the song (changing the sampling rate, slowing the tempo, etc.) is not going to improve the accuracy of the automatic note detection. You can help improve the future accuracy of the software by correcting the mistakes in the automatic transcription and clicking "Contribute File". Thank you to everyone who has done this!
I lost my activation key. Can you resend it?
Search for an email with "AnthemScore Activation Key" in the subject. If you can't find it, visit key recovery.
How do I update to a newer version?
Click "Tools > Check for updates" to see if a new update is available. On Windows and Linux: a prompt will appear to apply updates if you originally used the normal installer. If you instead downloaded the zip file then there is no updater and you can simply delete the installation directory, download the latest version, and reinstall it. The license file will not be removed, since it is stored in a separate application data folder. For Mac: download the latest version from the website, open the .dmg, drag to copy to the Applications folder, and choose to replace the older version.
Can I transfer a license to another computer?
No. However, you can activate one extra device each full year from your purchase date.
I re-installed the operating system. Will that use up an activation?
If it's the same physical computer, it should not change your total remaining activations. You can verify this using the form below and send us an email if that is not the case.
How many activations do I have left?
Enter the email used for purchase and your activation key to check the number of activations remaining.
Can I install on 32 bit Windows?
The 32 bit build has been discontinued. AnthemScore doesn't run well on 32 bit versions of Windows. It is a memory and processor intensive application and will frequently hit memory limits and crash in 32 bit Windows.
Why is the program crashing?
The most common reason for this is running out of memory. You need a minimum of about 4 GB free RAM for most songs. The software should display a message if it detects low memory. If you have Dell Backup and Recovery installed, there is a known bug in that software that causes AnthemScore and other Qt-based programs to crash when you try to open a file using the file dialog. You can fix this by upgrading or uninstalling Dell Backup and Recovery or simply drag and drop audio files onto the side panel rather than clicking the 'Open' icon. If you encounter any other issues, send some feedback from within the app (help -> Send feedback) and we will check for any crash reports from your computer.
Why am I getting 'Audio playback libraries were not found on this computer'?
The "N" versions of Windows don't come with Windows Media Foundation (WMF), which is used by AnthemScore to load audio files. If you have an "N" version, you'll need to install a media pack from Microsoft. You can also use a utility like Dependency Walker to identify any specific DLLs you are missing. Another reason for this message is running on Windows Vista, which is not a supported operating system. If you're using Linux, make sure to follow the extra steps on the download page.
How do I uninstall?
For Windows and Linux, run "maintenancetool" in the installation folder and select the remove option. For OS X, delete the application. To complete the uninstallation, delete the AnthemScore application data folder (usual location for Windows: "C:\Users\YourUsername\AppData\Local\AnthemScore", Linux: "~/.local/share/AnthemScore", OS X: "~/Library/Application Support/AnthemScore").