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  • How do I transcribe a song on YouTube?

    You need an audio file stored on your computer to process in AnthemScore, but many sites such as this one will convert a YouTube url to mp3 for you.

  • Can I get just the bass clef or treble clef notes?

    In AnthemScore, if you click File > Export there are options for changing the octave or removing notes that lie outside a custom range. See details in the documentation.

  • Can the program separate out vocals/instruments?

    Currently, no instrument detection occurs. All notes get written to the same part.

  • Can I do anything to improve the accuracy?

    The biggest thing you can do is use a high quality audio recording with as little noise as possible. Modifying an existing audio file (slowing the tempo, etc.) is generally not going to improve the accuracy of the automatic note detection. All audio is internally resampled to 44100 Hz before processing, so using a sample rate higher than that will not help. You can help improve the future accuracy of the software by correcting the mistakes in the automatic transcription and clicking "Contribute File". Thank you to everyone who has done this!

  • What about songs not tuned to A440?

    AnthemScore currently isn't able to accurately process songs that aren't tuned to standard A440, but you can use other software like Audacity to first shift the pitch to A440 and then run the song through AnthemScore. This requires calculating the ratio of the song's 'A' to 440 Hz. Changing the pitch either with or without changing speed will both generally work.

Purchase & Activation Key

  • What do I get when I purchase?

    When you download the program, you get the full set of features in the 30 day free trial. After 30 days it will stop working. By purchasing, you can use the program forever. You also get 1 year of software updates at no extra charge, starting from the time you purchase (not from when you use the activation key). After that, you can purchase another year of updates for less than the cost of a new activation key. There are no automatic charges--if you don't want further updates you can simply do nothing and your current version will continue to work.

  • I lost my activation key. Can you resend it?

    Search for an email with "AnthemScore Activation Key" in the subject. If you can't find it, visit key recovery.

  • Can I transfer a license to another computer?

    No. However, each activation key can be used on 4 devices plus one extra device each full year from your purchase date.

  • How many activations do I have left?

    Enter the email used for purchase and your activation key to check the number of activations remaining.

  • I re-installed the operating system. Will that use up an activation?

    If it's the same physical computer, it should not change your total remaining activations. You can verify this using the form above and send us an email if that is not the case.

  • Can I extend the trial?

    No, currently trial extensions are not available. If you purchase an activation key you can use the software forever.

  • How do I upgrade my edition?

    After you purchase, if you want to upgrade to a higher edition (such as Professional or Studio) you can click Tools > Editions > Upgrade which will provide you a link that shows your options and pricing. The cost to upgrade is higher than the price difference in editions by about USD $5.00.

    Upgrading is different from updating to the latest software release. If you want to keep your same edition and just get the latest software release, see how to update.

Installation & Running

  • How do I update to the latest software release?

    Click Tools > Check for updates to see if a new update is available. On Windows and Linux: a prompt will appear to apply updates if you originally used the installer wizard. If you instead downloaded the zip file then there is no updater and you can simply delete the installation directory, download the latest version, and reinstall it. The license file will not be removed, since it is stored in a separate application data folder. For Mac: download the latest version from the website, open the .dmg, drag to copy to the Applications folder, and choose to replace the older version.

    When you purchase, you get free software updates for 1 year. After that, when you update to a new version you will see a link to purchase another year of updates for about 60% of the normal purchase price. Purchasing new updates is completely optional. You can always continue to use any older version that you have already purchased and installed forever. Some, but not all, older versions are maintained on the site for download if you need to re-install an older version.

  • What can I do if it says I have low memory?

    Try closing all other programs to free up some RAM. You need a minimum of about 4 GB free RAM for most songs. Task Manager on Windows can show you how much memory you have available. You can also process only part of a song, like the first minute or 30 seconds. The memory AnthemScore uses is approximately proportional to the length of the song you are processing. If you frequently see the low memory message you may need to install more RAM on your computer or use a different computer with more memory.

  • Why might the program be crashing?

    The most common reason for this is running out of memory. The software should display a message if it detects low memory. See the above question for more info on memory. Some people experience crashes after note detection finishes when the internal sheet music viewer tries to display sheet music. If this happens, click File > Preferences and try selecting the web browser option or a 3rd party notation program to display sheet music. If you experience a crash when trying to open a file, try dragging and dropping the file you want to open onto the side panel instead of clicking the 'Open' icon. If you encounter any other issues, send some feedback from within the app (Help > Send feedback) and we will check for any crash reports from your computer.

  • Does AnthemScore run on mobile phones or chromebooks?

    No. You'll need a PC or laptop running Windows or Linux or a Macbook running OS X.

  • Can I install on 32 bit Windows?

    The 32 bit build has been discontinued. AnthemScore doesn't run well on 32 bit versions of Windows. It is a memory and processor intensive application and will frequently hit memory limits and crash in 32 bit Windows.

  • How do I uninstall?

    For Windows and Linux where an installer was used, run "maintenancetool" in the installation folder and select the remove option. If the software was installed with a .zip file, simply delete the folder containing AnthemScore. For OS X, delete the application. For all versions, the optional final step is to delete the AnthemScore application data folder. This folder contains preferences and activation info that will be applied if you re-install later. The usual location for Windows is: "C:\Users\YourUsername\AppData\Local\AnthemScore", OS X: "~/Library/Application Support/AnthemScore", Linux: "~/.local/share/AnthemScore".

If your question isn't listed above, send an email to email. If you don't see a reply within a week, please check your spam folder.